Terms and Conditions

Reservation Cancellation Policy

  • Cancellation of and/or amendments to your reservation must be made 14 days (i.e., before 4pm Sri Lankan time) prior to your arrival date.
  • if any amendments/cancellation to your reservation must be notify via email: info@camelliaresortspa.com
  • Cancellation or amendment made within 14 days of arrival will incur a cancellation fee of one night’s room charge (inclusive of any applicable prevailing government tax).
  • In the event of no-show, a fee of one night’s room charge (inclusive of any applicable prevailing government tax) will be charged to your credit card provided at the time of reservation.
  • If you fail to check in on the first date but still continue your travel plan to stay at the hotel, please urgently contact us so that we can keep the room for you for the rest of the nights. Otherwise as mentioned above, the entire reservation will be auto-cancelled and no refund will be issued.
  • Shorten stay is subject to whole period charge whether or not you stay the whole period.

 

Group Reservations

  • For reservations for groups of 10 rooms and above, please email the Hotel at info@camelliaresortspa.com

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0 thoughts on “Terms and Conditions

  1. Lavar

    Sharp thginink! Thanks for the answer.

    10 months ago Reply

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